Service Asset & Configuration Management Analyst

Direct Line Group via Stack Overflow

Bromley, UK

Jan 10th 2019

The way people live their lives is changing and technology is making things more accessible, modern and intuitive. Whether it's supporting digital customer journeys, AI and robotics or the Internet of Things, the future is here and the potential is huge.

At Direct Line Group, we continue to unleash the power of technology to disrupt the insurance market - and our Technology Services team is at the heart of this, working to provide the kind of experience and services that wow our customers.

We are delivering a set of ambitious plans to transform our technology for the future, evolving the systems, platforms and infrastructure that our people use day-to-day. Think agile, think robust, and most of all, think simple. By providing an effortless experience, we aim to stand out and do amazing things for our customers.

This is an exciting time to join the Technology Services team at Direct Line Group and we're looking for curious minds, and critical thinkers who will bring a fresh perspective to our team.

No insurance experience? No problem. Our strategy calls for a range of knowledge whether you've worked in small or large companies, agile or cross-functional teams, from supply partners or business teams - to deliver all aspects of the project lifecycle.

If you've adopted and championed new ways of working have a deep desire to succeed and are self-motivated with urgency to get things done, you're certain to become part of our business-critical expertise within an energetic team in one of our Bromley based functions.

Service Asset & Configuration Management Analyst
This is a fantastic opportunity for you to join Direct Line Group, a market leading insurer based in Bromley. We're just 15 mins from Victoria!

The role holder will coordinate, analyse, document and report on asset and configuration management in order to ensure that service assets and configuration items are managed effectively to improve and maintain service performance, quality and stability

In addition, the role holder will coordinate Software License activities and ensure DLG is compliant with Software License terms.

Working within a small team, and for the Service Asset and Configuration Lead, the role holder will join DLG at an exciting junction for the group, as we deliver against our future transformation strategy for the group, and look to maximise the value from our Service Asset & Configuration Management capability.

Some key focuses will be
  • Understand and coordinate Configuration Management plans within the agreed Configuration and Asset management framework (including infrastructure, applications and asset management)
  • Provide education, guidance, support, to help adoption of and adherence to Configuration, Asset management processes.
  • Coordinate and execute the identification, control, monitoring and verification of the Configuration Item links.
  • Manage changes to CI data through a controlled process.
  • Work with 3rd party service providers to produce audits, establish baselines, develop reports, metrics performance indicators and drive improvements in CI data quality.
  • Identify opportunities for improving service operations processes to drive cost and process efficiencies.

Essential Skills
  • An individual able to work on their own and collaborativly, who can communicate well and engage/influence to build trust
  • Experience of an implementation and/or maturity of a Configuration/Asset Management capability within an organisation
  • Demonstrable ServiceNow experience (preferably inc ServiceNow's Discovery/Mapping capabilities)
  • Service Management / Delivery experience (preferably ITIL qualified)
Desirable Skills
  • Able to assess and evaluate risk
  • Cost / Business Management experience

At Direct Line Group, we're shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It's not just what we do; it's how we do it. We bring our whole selves to work every day and embrace fresh thinking - after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands - including Direct Line, Churchill, Privilege and Green Flag - change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It's hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way.

Join us and help us transform the industry we lead.
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