Sales Support Software Engineer

PowerInbox via Stack Overflow
Customer Support

New York, NY

Jul 10th 2018

PowerInbox is looking for a Sales Support Software Engineer to work with our Sales and Engineering teams on solving our business challenges

*This job is part-time remote and part-time from our NYC office*

If you join us, what will you do?

  • Work with sales and clients to understand business needs and translate them into actionable technical solutions
  • Assist sales in client calls with answering technical questions
  • Propose product enhancements and features to meet client needs
  • Make technical presentations to clients
  • Troubleshoot inbound issues for clients
  • Play key technical role in the launch of core and future products and features
  • Participates in various stages of product release cycle from requirement gathering, design, development, to testing and release
  • Assist sales and operations by creating and maintaining internal tooling

In order to be great at your job, you'll need

  • 3 - 5 years of experience in a technical service environment
  • 3 - 5 years of HTML, Javascript and Node.js programming experience
  • Understanding of programming, networking concepts and terminology
  • Knowledge of and experience with ad serving and trouble-shooting ad tags
  • Experience with 3rd party data providers both from a targeting and analytics standpoint
  • Understanding of client CRM data and PII issues
  • Ability to actively drive problems to resolution
  • Confidence in front of customers and audiences
  • Strong decision-making and critical thinking skills
  • Exceptional organization and prioritization skills
  • Effective cross-department communication

This is extra, but if you have it, it will make us happy

  • Experience in working remotely
  • Knowledge of/interest in the digital and AdTech landscape
  • Knowledge of an object oriented and/or scripting language such as: Ruby, Python, C#, Java, etc.
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