Project Manager - Professional Services

Scrapinghub via Stack Overflow
Management

Mar 26th 2019


About the job:

We are seeking a Project Manager to join our Professional Services team. Our Data business is growing and as a Project Manager you will be responsible for leading one or more project teams in delivering end-to-end projects and solutions to our existing and new customers.

Responsibilities:

Project planning, management & monitoring

  • Creating project plans that map out the tasks, milestones, key deliverables for the project and showing the assignment of resources to these tasks/deliverables.
  • Managing scope according to a Statement of Work (SoW) written to govern the project / customer engagement. Ensuring that scope extensions are identified and managed to agreed change processes.
  • Accurately forecasting the effort remaining on your project to ensure the correct inputs to revenue recognition, resourcing/recruitment
  • Reporting accurate project status and preparing status reports suitable for Customer, internal stakeholders.
  • Capturing project risks and actively managing and mitigating these
  • Acting as a point of escalation for all customer issues or for internal stakeholders.
  • Successfully closing out the project and ensuring a full and complete handover to any maintenance team, if applicable.

Project Governance & KPIs

  • Defining and agreeing the project KPIs, acceptance criteria and ensuring project is tracking to both.
  • Leading project review sessions / deep dives to review status of project timeline, technical deliverables, revenue, resource forecast and CSAT and taking corrective action where required.

Communication & Stakeholder Management

  • Engaging with Sales and Solution Architects during pre-sales phases and ensuring a successful handoff from Sales, ensuring all aspects of the contract, commercials and customer expectations are understood.
  • Working with QA and developers to ensure optimal, quality-assured solutions to our customers
  • Engaging with Customer to ensure successful project outcomes.

Continuous Improvement

  • Actively improve processes within Scrapinghub to improve the efficiency and effectiveness of internal processes.
  • Identify examples of best practices to contribute to an overall Scrapinghub project methodology.
  • Support learning objectives within own team including contributions to open source projects.

Requirements:

  • 5+ years of technical project management experience, coupled with People Management responsibility
  • Strong working knowledge of Project Management methodologies.
  • An excellent communicator with proven influencing and negotiating skills
  • Natural ability to work independently and without boundaries
  • Flexibility to meet work demands within international time zones
  • Disciplined in planning and execution to achieve goals
  • Strong Customer relationship and commercial awareness skills
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