Customer Support and Onboarding Specialist

SimpleTexting via We Work Remotely
Customer Support

Oct 12th 2018

Headquarters: Miami, FL

We're seeking a smart, enthusiastic Customer Support and Onboarding Specialist to join our small (but growing and crazy talented) customer satisfaction team. You must be an excellent communicator and dedicated problem-solver. Passion for helping people succeed is a must! This is a remote position, but if you're in the Miami area you're welcome to join us at the office.
What You'll Do
  • Become a SimpleTexting power user—before you can support others, you must know the product yourself
  • Provide technical and consultative support to our clients on a daily basis
  • Manage all aspects of the customers' onboarding process and track their progress
  • Train clients in their use of the platform by leading coaching sessions, presentations, and answering questions via phone, email and live chat
  • Answer prospective customers' questions about the platform
  • Follow up with clients' who showed interest in our trial plan but have not yet upgraded to a paid plan
  • Participate in the ongoing creation and updating of help center articles
Necessary Qualifications
  • It's easy for you to put yourself in someone else's shoes. You love making others happy.
  • Must have a Bachelor's degree, preferably in a related field of study
  • English is your primary language. Secondary languages are a plus.
  • At least 1 year of experience working with customers
  • Strong interest in business and technology
  • Demonstrable critical thinking and creative problem-solving skills
  • Excellent communication and presentation skills
  • Translating technical ideas for non-technical audiences is fun for you
  • Ability to learn new software platforms quickly
  • Self-starter, positive attitude
  • Highly organized. You can manage and prioritize several different projects.
  • Teaching/instructional experience (ideally in software) a big plus

To apply: (1) Send an email to with a few non-boilerplate sentences about yourself and why you're the right person for this opportunity; (2) Include a one-page PDF resume; (3) Include 3-5 questions that you'd like to ask us after reviewing our website and this job ad; (4) Include the phrase “Love at first text” in the subject line of your email; and (5) specify your minimum compensation requirement.

Apply for this job