Customer Success Associate Consultant
TrendSpider LLC via We Work Remotely
Feb 3rd 2019
Headquarters: Chicago, IL
We are a small software development and research company headquartered in Chicago. Our team is focused on Fintech projects designed to leverage big data and machine learning in the financial markets. Our software product is an innovative, customizable, fully automated technical analysis charting and monitoring platform for active traders and market analysis professionals. We pride ourselves in solving complex problems in simple ways and on finding interesting new ways to solve analysis problems in creative ways.
We are seeking a customer success consultant to join our customer success team. This team is responsible for demonstrating the software platform to new customers, training new customers/users in how to use the software correctly, performing webinars and assisting with marketing activities, and liaison between customers and the development team to help resolve problems. Customer success consultants must be able to multitask and be friendly, outgoing and fun to talk to while working in a fast paced environment.
Because the customer base is comprised of stock traders, applicants with experience trading stocks, cryptos, or other assets using technical analysis will be given preference.
Skills / Requirements
Customer service experience with the personality to match
Compensation / benefits
- Salary offered hourly, or negotiated salary based on experience
- Paid holidays for all US market holidays
- Company sponsored group health insurance (US W-2 employees)
- Remote position - work from home
- Company get togethers several times a year for team to meet
Please answer the following questions in your cover letter when applying online via this form. Walk ins and phone calls are not accepted, the only way to apply is via this form.