Custody X Change

Customer Service & Success: N or S America, Native English (PT or FT)

Custody X Change via We Work Remotely
Customer Support

Sep 26th 2018


Headquarters: Utah, USA
URL: https://www.custodyxchange.com

I'm hiring a Customer Success Agent to do all of the customer support/service, proactively outreach to new customers, and collect and aggregate feedback so we can improve the customer experience of our product. This can be either a part-time or a full-time role, anywhere from 20 to 40 hours per week.
This is a great time to join our team for this role because we are going through a product transition. We are transitioning away from selling downloadable software as a one-time purchase, to selling an online web-app as a subscription. This involves completely changing our customer journey, and our customers need your help!
You'll be working on a team that just includes you -- we don't yet have anyone in this role. I started this business as a solo operation, and I've been doing the customer service for a very long time. You'll take over what I've been doing, but you'll also do so much more.
Your role will include:
  • Inbound support: email, live chat, phone
  • New customer outreach: checking in with customers and helping them onboard
  • Feedback and usability problem discovery: documenting and reporting on the common problems and requests
I'd like to hire you if you:
  • Enjoy helping customers solve problems
  • Are a great listener
  • Are good with computers
  • Can stay on task without supervision and work independently
  • Have native English fluency
  • Live in North or South America
  • Want to work from home in a long-term, full-time position
  • And we get along; to see the team you'll be joining, visit our about us page
My company is called Custody X Change. I've been working on the business since 2004. We sell a web application that creates child custody schedules and parenting plans. It also helps families make difficult decisions post-divorce/separation, and facilities communication between two parents who may not get along very well anymore. All of this reduces a lot of conflict and saves people a ton of money in legal fees.
If you want to help people understand how to use a genuinely helpful product, and join a small, distributed team, then we should talk.
To apply, email me at careers@custodyxchange.com, and:
  • Include your resume in PDF format
  • Somehow use the word “carrot” in the subject of your email
  • Answer the following 5 questions in your email, in this order:
  • Where do you live and what's your city like? (50-100 words)
  • Why are you looking for a remote job? (50-100 words)
  • Why will you do well working independently, with limited supervision? (50-100 words)
  • What experiences do you have that would be relevant for this position? (100-200 words)
  • How many hours per week do you want to work, and what would you be happy earning, in this long-term, remote position?
  • Note: agencies need not apply; I'm looking for an employee to join our team.
    Thanks,
    -Ben
    P.S. I want you to be happy working for me. I'll pay you a good salary and you can work normal hours. I care about results, not bureaucracy.

    To apply: Follow the instructions in the description.

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