Community Support Agent

Depop via Jobspresso
Customer Support

Anywhere in UK

Oct 31st 2018


Depop is the shopping community where the world's creatives come to buy, sell, discover and explore the most inspiring and unique items. We're on a mission to build our platform into one of the most vibrant, inspiring and creative communities in the world.

Our HQ is based in London and we have spaces in Milan, NYC and LA. As our community continues to grow, we're on the hunt for a Community Support Agent to provide world class service to our users, this role requires working at the weekends too but we are super flexible with working from home on these times.

REQUIREMENTS

Each day, our Community Support team protects Depop and its users by mediating disputes, investigating fraud, answering any queries and educating its thriving community. As a Support Agent you would be responsible for investigating, communicating, mediating and resolving any incoming reports, from misconduct to scammers, ensuring users feel as supported as possible.

We require Support team members to be exceptionally diplomatic, efficient, have a flair for problem resolving and encompass that all important customer service charm. We want someone who has a pragmatic approach and is always open to feedback, and looking for ways to improve things – part of our recent focus is moving to provide live chat to users.

If you know what goes into providing great service and you get a kick of out it (preferably within the start-up world) and know Zendesk like the back of your hand (a plus!) then we want to hear from you.

Working Hours

We are looking for independent, driven and confident people who are fast learners, and have a genuine passion for everything Depop.

This role is centred around offering ‘out of hours' support – so evening and weekend flexibility is essential for us.

As this is based remotely so you can work from wherever you are. We are based in London so this would require you to train with us for 3 weeks when joining and pop in to see us every now and again – it's important to us that we can connect regularly face to face.

We also are keen to work around other commitments you may have so the role is super flexible – we are looking for a minimum weekly commitment of 22.5 hours (over 3 shifts) up to 37.5 hours a week.

Whilst we are focusing on UK hiring at this stage, we would love to hear from you if you are based in New York City or Los Angeles areas, for possible future opportunities. Please let us know this in your cover letter!

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