Aha Media Group

Aug 30th 2018

Headquarters: Silver Spring, MD
URL: https://ahamediagroup.com/careers/

Aha Media Group, a boutique content strategy and copywriting consultancy, is seeking an Account Manager to join our account management team.
The ideal candidate will bring a consultative and strategic approach to managing client relationships, knowledge of editorial and content marketing best practices, and experience working with healthcare, health insurance or financial services clients. A successful person in this role will go above and beyond, every time.
Account Management
  • Serve as the primary relationship owner of day-to-day activities for an assigned group of client accounts with responsibility for retention and growth
  • Understands and evaluates prospect and client needs and be proactive in providing solutions and building relationships
  • Oversees the day-to-day operations of the project; manages scope and deliverables
  • Go above and beyond to ensure excellent service and product quality throughout the complete client journey
  • Lead client onboarding and maintain ownership of client's strategic preferences across all content projects
  • Acts as final internal reviewer and checks quality assurance before projects reach clients
  • Identify new opportunities from existing accounts, partnering with business development team to increase revenue
  • Stay abreast of content strategy, content marketing and copywriting best practices, sharing relevant insights with clients
  • Attends networking events and actively pursues other revenue-generating activities
Project Management
  • Coordinate with business development and editorial teams to start content production after sale as quickly as possible
  • Collects key editorial information from client and successfully communicates strategy and goals to internal teams
  • Develop effective project plans that produce high-quality work efficiently; recommend content approval workflows and other production best practices to clients
  • Assigns project deliverables to content strategists, editors and writers
  • Deliver weekly status reports to clients and be able to prepare and deliver client presentations when necessary
  • Removes blockers for team in order to get work done on schedule, whether it's client delays or difficult to schedule stakeholders
  • Evaluate content quality and performance of editorial team members
  • Manage content creation and internal content approval workflows
  • Use digital technologies to support project management, such as Harvest, Basecamp, TeamGantt, Salesforce and Excel
Who You Are
  • 5 years of account or project management experience ideally in a digital marketing or editorial environment
  • Experience managing accounts of healthcare, health insurance or financial services clients
  • Dynamic personality with a positive, can-do attitude able to work well with a variety of audiences, from executive-level clients to contractors
  • Natural relationship-builder; you like people and people like you
  • Excited to work in a fast-paced, decisive environment where you'll have a lot of autonomy and be expected to be a manager of one
  • Able to successfully work from home and travel domestically when needed
  • Write and communicate clearly and effectively
  • Ability to prioritize multiple responsibilities, balancing client deliverables and timelines on multiple projects as well as internal obligations
  • Talk the content talk, have a genuine and proactive interest in content strategy and general understanding of the marketing landscape
  • This is a full-time position and is 100% telework.
    Aha Media Group is a fast-paced atmosphere. If these align with your values, you should apply:
    • Above and beyond, no matter what, every single time: We hire exceptional people and expect them to deliver their very best—every time.
    • Meaningful work, meaningful life: We put in the time we need to get the job done in the best way possible, and then we go home to the people and hobbies we love.
    • Be impeccable with your words and your intentions: We are respectful and direct communicators who say the things we mean and mean the things we say.
    • Stay curious longer: We approach every challenge with a fresh perspective and explore new approaches and solutions.
    • Always be learning: We focus on continuous learning and self-improvement.
    If you are interested, please submit:
    • Resume
    • Cover letter (include a P.S. with the number 6 in your cover letter)

    To apply: Please send your application to careers@ahamediagroup.com

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